The Bureau’s team of IT experts and technical executives are uniquely positioned to bridge the gap between your organization's workflow requirements and business needs. We combine rock-solid technology and expert strategic capabilities that cover the spectrum of media workflow. Capabilities include high-volume audio and video capture, document management and routing, multi-tier electronic signature, complex interface integration, regulatory compliance and automated systems management.

Our automated systems support many users, each using custom-tailored media capture methods to produce electronic documents for transcription, voice recognition, editing and electronic signature.

Customer-Focused Solutions

The Bureau offers the latest technology solutions to customers.  These include:

  • Free telephone access to customized enterprise dictation for your entire facility
  • Automated conversion and transcoding to and from audio, video and document formats
  • Electronic signature workflows with rules-based authentication
  • Departmental and categorized segmentation of workflow
  • Departmental and multi-level billing
  • Internet access to audit, management reporting and document repository
  • Hand-held portable digital voice capture
  • Wireless voice capture PDAs
  • Secure wireless network infrastructure at your facilities
  • Bar code entry
  • Secure automatic media delivery to Bureau
  • Secure automatic document delivery to you
  • Integration of your corporate logos, forms and diagrams
  • Multi-copy, color coding, envelope, multi-location and serialized delivery

Systems Infrastructure

Our network, systems and telecommunications infrastructure are engineered for highest levels of uptime. We have built multi-layered redundancy and security into our network thus ensuring customers 24/7/365 systems availability.

In addition, our proactive maintenance schedule ensures that preventable items will be recognized before they become an issue.

Data Center

The Bureau has meticulously constructed robust facilities primarily for servicing customer needs. These are engineered to provide reliable data and services access 24/7/365. These basic infrastructure components include:

  • Raised-floor, Class III data center
  • Triple redundant electrical outage protection (battery, generator, external load center)
  • Split phase power distribution
  • Triple redundant internet connectivity
  • Multi-circuit PRI-based telephony

Network Configuration

Our systems and network are critical to our staff and our customers. The Bureau’s triple-redundant high-speed peering maintains Bureau connectivity to the world even in cases of external infrastructure failure. This includes both high-speed wired and wireless technologies.

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